Shop Policies

Welcome to Be A Heart Design! We're so glad to have you here. Below you'll find our shipping info, return policies, and common FAQ's. 

 
 

PAYMENT

Sales tax apples to all CA residents. We currently accept Visa, Master Card, American Express, Discover and Apple Pay. 

 

Shipping Info

After an order is placed you will receive a confirmation email.

Once an order is received, please allow up to 7 days for it to be processed and shipped out. A shipping confirmation email, along with a tracking number, will be sent as soon as it ships. If you are on a tight deadline, please contact us so we can do our best to meet it for you and let you know of any additional rush shipping costs. 

Please confirm your shipping information is correct as Be A Heart Design cannot be held responsible for lost or stolen packages due to inaccuracies.

We can ship all over the world! If you are interested in a shipping quote for anywhere outside of the USA please email hello@beaheart.com

 

SWIMWEAR Return Policy

Please contact hello@beaheart.com to start your return or exchange. 

We want our customers to be completely satisfied with their purchases. However, we understand that online shopping can be tricky, so we are here to help you get your order correct.
Items must leave customer’s hands within 7 days of receiving to action a refund or store credit for exchange.
Refunds for store credit are free and include free U.S. shipping on your next order.
We do not reimburse for return shipping. All refunds are given of the full price value of the item minus the shipping cost of the order.
Please ensure that items are unworn, unwashed, and undamaged. Note: all returned swimwear must have the protective hygienic liner still attached, and include all tags, and garment bag.
Returns & exchanges are processed within 10 business days after item is received and checked.
A confirmation email will be sent when your item is refunded or exchanged and returned.

 

Return Policy

All other sales are final. Every product is made to order for you! This also applies to workshops, all sales are final and unfortunately we cannot give refunds if your plans change. Thank you for understanding!

If an item arrives damaged, we'll happily replace it for you. Please contact us at hello@beaheart.com within 30 days of receiving your order. To issue a replacement in the case of damages, please provide photos to show how the item arrived.

We cannot ensure that the colors on the website are exactly true to life, this depends on the calibration of your computer/monitor.

We are a small team and unfortunately cannot have the return policy of large companies. Thank you for your understanding.

 

Do You Offer Framing?

Currently we don’t offer framing services for our prints, but highly recommend using Framebridge.

 

CUSTOM ORDERS

We'd love to make something special and unique for you! From logos, invitations, menus, and place cards - or something that you've dreamed up. Ready to reach out for us to get started? We'll create a custom listing for you to make the transaction and Erica will work with you to create exactly what you have in mind. We also work with a fantastic printer here in Los Angeles, which enables your project to be completed from concept to finished product. Lead time on custom orders ranges from 1-4 weeks depending on the difficulty and time involvement.