Policies, Terms and Conditions
Welcome to Be A Heart! We're so glad to have you here. Below you'll find our shipping info, return policies, and common FAQ's.
PAYMENT
We currently accept Visa, Master Card, American Express, Discover and Apple Pay.
SHIPPING INFO
Once an order is received, please allow up to 2-4 business days for it to be processed and shipped out. A shipping confirmation email, along with a tracking number, will be sent as soon as it ships. We ship from San Antonio, TX and offer various shipping options. Shipping times and costs will be calculated at check-out.
Please confirm your shipping information is correct at the time of purchase, we cannot guarantee any updates on incorrect address' once your order has been placed, since orders go to our warehouse for processing in real time. Be A Heart cannot be held responsible for lost or stolen packages due to inaccuracies.
If a package does not arrive, is damaged, or is lost in transit, please notify us within 15 days of shipping so we can assist you to the best of our ability.
Please contact us for any additional questions at hello@beaheart.com
INTERNATIONAL SHIPPING
We are happy to offer international shipping for an additional charge (reflected at checkout). All of our shipments leave the U.S. and will spend time in the customs department once they arrive to your country. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from 1-3 days in customs.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.
RETURN POLICY
All sales are final, and price adjustments cannot be offered on previous purchases. Final sale also applies to workshops, as unfortunately we cannot give refunds if plans change. Thank you for understanding!
If an item arrives damaged, we'll happily replace it for you. Please contact us at hello@beaheart.com within 15 days of receiving your order.
We do our best to ensure accurate color representation, but we cannot ensure that the colors on the website are exactly true to life because this depends on the calibration of your computer/monitor.
We are a small team and unfortunately cannot have the return policy of large companies. Thank you for your understanding.
COLORING AND WEAR OF ITEMS
All while we strive to provide the highest of quality items. Please keep in mind that the coloring may vary from you screen. The printing may also fade with time. Please reach out to Customer Service (hello@beaheart.com) if you have any questions!
Our Scrunchies and Headbands have a 15 day limited warranty for factory damaged product. Send us a picture of your product, and be sure to include your order number and we will send you a new one - no need to send it back.
Our Swaddles and Quilts have a 30 day limited warranty for factory damaged product. Send us a picture of your product and be sure to include your order number so we can get the issue resolved for you quickly!
DO YOU OFFER FRAMING?
Currently we don’t offer framing services for our prints, but highly recommend using Framebridge.