Policies, Terms and Conditions
Welcome to Be A Heart! We're so glad to have you here. Below you'll find our shipping info, return policies, and common FAQ's.
We currently accept Visa, Master Card, American Express, Discover and Apple Pay.
Once an order is received, please allow up to 2-4 business days for it to be processed and shipped out. A shipping confirmation email, along with a tracking number, will be sent as soon as it ships. We ship from San Antonio, TX and offer various shipping options. Shipping times and costs will be calculated at check-out.
Please confirm your shipping information is correct at the time of purchase, we cannot guarantee any updates on incorrect address' once your order has been placed, since orders go to our warehouse for processing in real time. Be A Heart cannot be held responsible for lost or stolen packages due to inaccuracies.
If a package does not arrive, is damaged, or is lost in transit, please notify us within 30 days of shipping so we can assist you to the best of our ability.
Please contact us for any additional questions at firstname.lastname@example.org
All sales are final, and price adjustments cannot be offered on previous purchases. Every product is made to order for you! Final sale also applies to workshops, as unfortunately we cannot give refunds if plans change. Thank you for understanding!
If an item arrives damaged, we'll happily replace it for you. Please contact us at email@example.com within 15 days of receiving your order.
We do our best to ensure accurate color representation, but we cannot ensure that the colors on the website are exactly true to life because this depends on the calibration of your computer/monitor.
We are a small team and unfortunately cannot have the return policy of large companies. Thank you for your understanding.
HOLIDAY PAJAMA EXCHANGE AND RETURN POLICY
While we strive to provide the best sizing information, we understand that children's sizing can be very hard to predict. We do not accept returns, but we do offer exchanges if you need to change sizes. You must contact us within 7 days of delivery date if you would like to exchange your unworn, unwashed pajamas in their original packaging. The buyer is responsible for paying all shipping fees for exchanges. Exchanges are limited to availability.
COLORING AND WEAR OF ITEMS
All while we strive to provide the highest of quality items. Please keep in mind that the coloring may vary from you screen. The printing may also fade with time. Please reach out to Customer Service (firstname.lastname@example.org) if you have any questions!
Our Scrunchies and Headbands have a 15 day limited warranty for factory damaged product. Send us a picture of your product, and be sure to include your order number and we will send you a new one - no need to send it back.
Our Swaddles and Quilts have a 30 day limited warranty for factory damaged product. Send us a picture of your product and be sure to include your order number so we can get the issue resolved for you quickly!
DO YOU OFFER FRAMING?
Currently we don’t offer framing services for our prints, but highly recommend using Framebridge.