Policies, Terms and Conditions

Welcome to Be A Heart! We're so glad to have you here. Below you'll find our shipping info, return policies, and common FAQ's.

ORDER MODIFICATIONS
Once an order is received modifications cannot be made. Our warehouses processing system begins processing orders in real time. 

Please contact us for any additional questions at hello@beaheart.com

RETURN POLICY

While we are a small business and can’t have a return policy like large companies. We do our best to accommodate our customers return requests.

You can request a return within 15 days of receipt of your order. Please email Hello@beaheart.com

Include the following in your email requesting the return

Customers will be responsible for all shipping costs and returns will be assessed with a 10% restocking fee.

Original shipping costs are non refundable. All items must be returned in original packaging, in new and unused condition.

Our team will process returns once they arrive back to our warehouse, please allow 7-15 business days for them to be processed.

Refunds will be issued to the original form of payment, lesser any fees.

Final Sale items include: sale items, seconds sale items and sample sale items.

Sample Sale, Warehouse and a Seconds Sale items are sold as is, and are final sale. 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

COLORING AND WEAR OF ITEMS

All while we strive to provide the highest of quality items. Please keep in mind that the coloring may vary from you screen. The printing may also fade with time. Please reach out to Customer Service (hello@beaheart.com) if you have any questions! 

Our Scrunchies and Headbands have a 15 day limited warranty for factory damaged product. Send us a picture of your product, and be sure to include your order number and we will send you a new one - no need to send it back.

Our Swaddles and Quilts have a 30 day limited warranty for factory damaged product. Send us a picture of your product and be sure to include your order number so we can get the issue resolved for you quickly! 

PAYMENT
We currently accept Visa, Master Card, American Express, Discover and Apple Pay. 

SHIPPING INFO
Once an order is received, please allow up to 2-4 business days for it to be processed and shipped out. A shipping confirmation email, along with a tracking number, will be sent as soon as it ships. We ship from San Antonio, TX and offers various shipping options. Shipping times and costs will be calculated at check-out.

Please confirm your shipping information is correct at the time of purchase, we cannot guarantee any updates on incorrect address' once your order has been placed, since orders go to our warehouse for processing in real time. Be A Heart cannot be held responsible for lost or stolen packages due to inaccuracies. 

If a package does not arrive, is damaged, or is lost in transit, please notify us within 15 days of shipping so we can assist you to the best of our ability. 

Please contact us for any additional questions at hello@beaheart.com

INTERNATIONAL SHIPPING

We are happy to offer international shipping for an additional charge (reflected at checkout). All of our shipments leave the U.S. and will spend time in the customs department once they arrive to your country. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from 1-3 days in customs.  

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. 

DO YOU OFFER FRAMING?

Currently we don’t offer framing services for our prints, but highly recommend using Framebridge.