Welcome to Be A Heart Design! We're so glad to have you here. Below you'll find our shipping info, return policies, and common FAQ's.
Sales tax applies to all CA residents. We currently accept Visa, Master Card, American Express, Discover and Apple Pay.
Once an order is received, please allow up to 2-4 business days for it to be processed and shipped out. A shipping confirmation email, along with a tracking number, will be sent as soon as it ships. We ship from San Antonio, TX and offer various shipping options. Shipping times and costs will be calculated at check-out.
Please confirm your shipping information is correct at the time of purchase, we cannot guarantee any updates on incorrect address' once your order has been placed, since orders go to our warehouse for processing in real time. Be A Heart Design cannot be held responsible for lost or stolen packages due to inaccuracies.
If a package does not arrive, is damaged, or is lost in transit, please notify us within 30 days of shipping so we can assist you to the best of our ability.
Please contact us for any additional questions at firstname.lastname@example.org
**due to COVID-19- USPS and other shipping companies have announced shipping delays, your shipments delivery may be slowed due to those delays**
All sales are final, and price adjustments cannot be offered on previous purchases. Every product is made to order for you! Final sale also applies to workshops, as unfortunately we cannot give refunds if plans change. Thank you for understanding!
If an item arrives damaged, we'll happily replace it for you. Please contact us at email@example.com within 15 days of receiving your order.
We do our best to ensure accurate color representation, but we cannot ensure that the colors on the website are exactly true to life because this depends on the calibration of your computer/monitor.
We are a small team and unfortunately cannot have the return policy of large companies. Thank you for your understanding.
If you select the Gift Wrapping option your ENTIRE order will be wrapped. At this time, we are not able to individually wrap items or only wrap specific items in your order. If you would like just one item wrapped please place an order with just that item.
All While we strive to provide the highest of quality items. Please keep in mind that the coloring may vary from you screen. The printing may also fade with time. Please reach out to Customer Service (firstname.lastname@example.org) if you have any questions!
Our Scrunchies and Headbands have a15 day limited warranty for factory damaged product. Send us a picture of your product, and be sure to include your order number and we will send you a new one - no need to send it back.
Our Swaddles and Quilts have a 30 day limited warranty for factory damaged product. Send us a picture of your product and be sure to include your order number so we can get the issue resolved for you quickly!
Currently we don’t offer framing services for our prints, but highly recommend using Framebridge.
Be a Heart is not accepting commercial or custom orders at this time, however, if you would like to propose a collaboration or particular commercial project, please reach out to our management team.